Return & Refund

At FERRYWALA, we are committed to delivering quality party products. To maintain transparency and prevent misuse, please read our Return & Refund Policy carefully before placing an order.

🔄 Returns (3-Day Policy)

We offer a 3-day return policy, meaning you can request a return within 3 days of delivery.

✅ Eligibility for Return:

  • Product must be damaged, defective, or incorrect
  • Request must be raised within 3 days of delivery
  • Product should be in its original condition and packaging

🎥 Mandatory Unboxing Video

To process any return request, a clear unboxing video is mandatory.

  • The video must be recorded from start to end without cuts
  • It should clearly show the package being opened and the product condition

❌ Without an unboxing video, return requests will not be accepted under any circumstances

💰 Refunds

  • Refunds will be processed only after product verification
  • Once approved, the refund will be initiated accordingly

🚫 Non-Returnable Cases

Returns will not be accepted in the following situations:

  • Change of mind
  • Minor color/design variations
  • Used or damaged products by the customer
  • Requests made after 3 days

💳 COD & Fraud Protection

To prevent misuse and fraudulent activities:

  • FERRYWALA reserves the right to refuse or cancel COD orders
  • Customers with a history of fake or repeated returns may be restricted
  • Strict action may be taken against fraudulent claims

⚠️ Important Notes

  • FERRYWALA reserves the right to approve or reject any return request
  • All decisions regarding returns and refunds will be final

📧 Contact Information

For return or refund-related queries, contact us at:
Email: ferrywalashop4u@gmail.com